AgenCerdas
Technical leadership for a WhatsApp-connected platform with AI-assisted customer conversations.
- Role
- Technical Lead
Overview
AgenCerdas was a released customer conversation and agent operations product at Jogiia. It connected WhatsApp workflows with AI-assisted support capabilities and reached approximately 400 users during its operation.
My contribution
I worked as technical lead, guiding system direction, backend boundaries, implementation quality, and delivery across the team.
The stack used Go for backend services, Python for AI-related processing, and Next.js for the operational interface. The architecture separated messaging events, AI processing, and operator-facing workflows.
Delivery context
The product was released and used by real users. This case study records my engineering contribution; the service is no longer operating. Private source, customer conversations, and internal operational data are not published here.