Oriskin Omnichannel
Internal omnichannel system integrating WhatsApp workflows and AI-assisted agent operations.
Oriskin
Freelance Backend Engineer
2025 - Present
1 min read
Oriskin Omnichannel screenshot placeholder
# Overview
Oriskin Omnichannel is an internal system for integrating WhatsApp-based customer communication with AI-assisted agent workflows.
# Business Context
For a clinic network with a large customer base, customer communication needs to be handled consistently across channels. This system supports internal teams that manage customer conversations and agent-assisted workflows.
# My Role
I contributed on the backend side, working with Go services and integration boundaries around the broader system.
# Key Capabilities
- WhatsApp workflow integration
- AI-assisted agent support
- Internal conversation operations
- Backend orchestration for channel events
- Next.js-based internal dashboard support
# Technical Direction
The system combines Go services, Python-based AI or data workflows, and a Next.js interface. The architecture separates communication flow, AI-assisted processing, and operator-facing controls.
# Outcome / Impact
The system helps internal teams handle customer communication more consistently. Exact operational details are kept sanitized because the project is internal.
# Gallery
- Screenshot placeholder: conversation workspace
- Screenshot placeholder: AI-assisted agent workflow
- Screenshot placeholder: channel integration dashboard