AgenCerdas

# Overview

AgenCerdas is an AI-assisted agent operations platform that integrates WhatsApp workflows with automated support capabilities.

# Business Context

The product helps teams handle customer conversations and agent workflows through a combination of messaging integration, application workflows, and AI-assisted processing.

# My Role

I worked as technical lead, guiding system direction, backend boundaries, implementation quality, and delivery across the team.

# Key Capabilities

• WhatsApp integration
• AI-assisted agent workflow
• Conversation operations support
• Backend service architecture
• Next.js operational interface

# Technical Direction

The system uses Go for backend services, Python for AI-related processing, and Next.js for the application interface. The architecture separates messaging events, AI processing, and operator-facing workflows.

# Outcome / Impact

AgenCerdas demonstrates product delivery across backend architecture, AI-assisted operations, and messaging integration.

# Gallery

• Screenshot placeholder: agent conversation workspace
• Screenshot placeholder: WhatsApp integration flow
• Screenshot placeholder: AI-assisted response workflow